Building Services | Facilities Management

Customer Service Contact

Telephone: 609-771-2353
Email: facility@tcnj.edu

The Office of Building Services is open from 4:30 AM to 1:00 AM, Monday through Friday, and Saturday/Sunday from 7:30AM to 4:30PM. All non-emergency work should be submitted via the Facilities Client Portal.
When submitting your request online, please be sure to provide contact information in Step 1. Please provide detailed information about the location where the services are requested in Step 2. In Step 3, please select Problem Type “Custodial”. In Step 4, please provide detailed information about the nature of the request.

All work order requests will be reviewed and approved or denied by the Operations Manager and/or his/her designee.

Service requests shall be classified as an EMERGENCY when the work requires immediate action to eliminate hazards that pose a threat to the life, health , or security of faculty, staff, students, or guests; to prevent loss or damage to College property and equipment; and/or; to ensure the continuation of mission critical services.
The Office of Building Services is open from 4:30 AM to 1:00 AM, Monday through Friday, and Saturday/Sunday from 7:30AM to 4:30PM. During these times, all requests for emergency cleaning service should be reported immediately to the Customer Support Center at 609-771-2353.
Requests for emergency cleaning service needed at night, after hours, or on holidays, should be reported to Campus Police at 609-771-2167.

The Office of Building Services is responsible for the extermination or removal of insects and small animals/rodents. A yearly service inspection is conducted in all campus buildings as part of the Office’s planned maintenance program. In addition, basic pest control services are provided to the administrative and academic campus community on a per-request basis. The residence halls are serviced twice a week during the academic year, and on a per-request basis throughout the non-academic season. A State certified pest control company is responsible for the actual pest control. All pest complaints should be submitted as an Online Work Order Request.

During the winter months, the removal of snow and ice is the joint responsibility of both the Office of Building Services and the Office of Grounds and Landscape Maintenance Services. This service is accomplished according to pre-established schedules and plans which have been developed to accomplish three major goals:
- Maximize the efficiency of the operations staff members and their designated equipment
- Complete the removal operation in the shortest time possible
- Ensure that the campus is safe to open
The Office of Building Services is specifically responsible for the removal of snow and ice from around all campus buildings, a minimum of ten feet out depending on the entranceway/walkway of a particular building. This generally occurs approximately one and one half hours after the Office of Grounds and Landscape Maintenance Services has commenced with the clearing of the roadways and major walkways. Once the main entrances are cleared to a safe condition, staff will continue to work on clearing secondary entrances, squaring off walkways, completing a total clearing of steps to prevent ice accumulation, and applying additional sand or ice melt in areas as required.
If you feel that an area remains particularly icy or may have been overlooked, please contact the Customer Support Center at 609-771-2353 and staff will be dispatched to the area.

Building Services empties all interior trash and recycling containers on a daily basis, Monday through Friday while the College is open. If for some reason you see an interior trash or recycling container that is full and needs emptying please submit an Online Work Order Request.

When submitting your request online, please be sure to provide contact information in Step 1. Please provide detailed information about the location where the services are requested in Step 2. In Step 3, please select Problem Type “Custodial”. In Step 4, please provide detailed information about the nature of the request.
All work order requests will be reviewed and approved or denied by the Operations Manager and/or his/her designee.
Please refer to the Recycling Website for additional information on the College’s Recycling Program.

The Department of Building Services is responsible for emptying exterior recycling, trash, and ash containers on campus.
While our staff regularly empty the containers, if you see an exterior recycling, trash, or ash urn container that is full and needs to be emptied, please submit an Online Work Order Request.
When submitting the Online Work Order Request, please be sure to clearly describe the location and specific nature of the request. If you cannot provide enough location information in Step 2, please feel free to include additional information in Step 4. In Step 3, please select “Building Services” under the Problem Type on the form.

Building Services typically provides annual cleaning of carpets in all buildings on campus, however we understand that there are times where additional cleaning in between may be required due to heavy traffic, events, or other activities.
To request a carpet sanitizing consultation, please submit an Online Work Order Request.
When submitting your request online, in Step 2 detail the exact location of the carpet that you are requesting the service for. In Step 3, please select Problem Type “Custodial” to ensure that this is routed properly to our office. After receipt of the work order request, a representative of Building Services will evaluate the request and communicate directly with the requester.

Building Services is responsible for providing, arranging for the installation of, and stocking of all paper towel, soap, and toilet paper dispensers in community restrooms and bathrooms on campus. While staff in buildings regularly check and fill these units, sometimes additional service is required.
If you see a unit that is damaged or empty, please call the Customer Support Center at 609-771-2353 during regular hours of operation or submit an Online Work Order Request.
If after hours and an emergency, please contact Campus Police Services at 609-771-2167.

As part of Building Services, Moving Services includes small scale office moves and relocations, removal of damaged items (furniture, electronics, and debris). Requests can be made by utilizing the link below to access the Department of Facilities and Administrative Services website to submit an Online Work Order Request through FAMIS.
All requests must be submitted two weeks prior to the completion date.
If you should have any questions please, feel free to contact the Department of Facilities & Administrative Services Customer Support Center.

Mitch Mbachu

Sam Carnevale

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